Refund Policy
Last updated: 3 November 2026
This policy explains when you can get a replacement or refund from Evantio. For help, email info@evantio.store with your order number.
Damaged, faulty or wrong item
If your order arrives damaged, faulty or is not what you ordered, ask for a replacement within 7 days of delivery. We arrange the pickup at no cost to you. If we cannot replace the item, for example because it is out of stock, we refund it instead.
How to ask
Email info@evantio.store within 7 days of delivery with:
- your order number
- a photo or short video of the problem
Please keep the item, its box and any accessories until the request is complete.
Cancelling an order
You can cancel for a full refund before your order is dispatched. Email us as soon as possible, because orders usually leave within 24 hours. Once an order is dispatched, it can no longer be cancelled.
Change of mind
We do not offer returns or refunds if you change your mind or the item is no longer needed, unless the law requires it. Please read the product description before ordering.
What we can refuse
We may decline a request made after the 7 days, or where the damage came from misuse, accidents or normal wear. We may also decline it if the item we receive back is not the item we sent or parts are missing. This does not affect your rights under Indian consumer law.
How refunds are paid
- Prepaid orders: we refund to your original payment method.
- Cash on delivery orders: we refund to a UPI ID or bank account you give us.
Once we approve a refund, we start it within 5 to 7 business days. Your bank or payment provider may take extra time to show it in your account.
Delivery charges
If the mistake or fault is ours, or we cancel the order, we also refund the delivery charge you paid for that order.
1-year warranty
Products are covered for manufacturing defects for 1 year from delivery. The warranty does not cover accidental damage or misuse. See Returns & warranty for details.
Complaints and contact
Evantio, Ghaziabad, Uttar Pradesh, India
Email: info@evantio.store
If you are unhappy with a decision, email us with "Grievance" in the subject line. We acknowledge complaints within 48 hours and aim to resolve them within one month.